Everything we get asked about ordering, delivery, returns, warranty and setup. Can't find it here? Email sales@damroli.com and a person will reply.
Frequently Asked Questions
Ordering, delivery, returns, warranty, and setup — answered.
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. Payment is captured on our secure, PCI-compliant checkout — your card details never touch our servers.
All prices are displayed and charged in US dollars (USD). If your card is issued outside the US, your bank may apply its own conversion rate and foreign transaction fee.
Orders placed before 5:00 PM on a business day enter that day's dispatch run. Anything after that is picked up the next business day.
We process orders within 1 business day, Monday through Friday. Orders are not processed on weekends or public holidays.
Promotional codes can be applied in the cart or at checkout, and one code applies per order unless stated otherwise. Sale pricing is already reflected on the product page — no code needed.
Email us at sales@damroli.com. Our support hours are Monday to Friday, 8:00am – 6:00pm. Business address: DanRay LLC, 1416 Burlington Ave, Casper, WY 82601, United States.
Yes — standard shipping is free on all orders within the USA. An Express option is available at checkout for a flat $9.99. Full details are in our Shipping Policy.
Express ($9.99): 1–2 business days within the USA.
Standard (free): 3–7 business days.
Transit time is counted from the day of shipment, not the day of purchase. Carrier delays, weather, and incorrect address details can extend it.
Standard (free): 3–7 business days.
Transit time is counted from the day of shipment, not the day of purchase. Carrier delays, weather, and incorrect address details can extend it.
We ship with UPS, USPS, FedEx, and DHL. The carrier is chosen per order based on destination, package size, and the service level you selected.
As soon as your order ships we email a tracking number. Tracking can take up to 24 hours to show its first scan. You can also check status any time from your account.
Please contact us at sales@damroli.com within 24 hours of placing your order. Once a parcel is in transit the address can no longer be changed, and if an incorrect address causes a return to sender, reshipping costs apply.
Yes. Products containing lithium-ion cells — power banks, wireless earbuds, smartwatches — ship under standard carrier rules for consumer electronics. Some of these items cannot travel by air, so remote destinations may take longer, and we cannot ship them to PO boxes in every case.
Start by checking the tracking link and contacting the carrier — most "missing" parcels are held at a local depot or left with a neighbour. If that goes nowhere, contact us at sales@damroli.com and we'll open an investigation on your behalf.
You have 30 days from delivery to request a return. Items must be in resellable condition with all accessories, cables, manuals, and original packaging included. Full terms: Refund & Return Policy.
Please contact us at sales@damroli.com with your order number and the reason for return. We'll issue a return authorisation and shipping instructions. Returns sent back without prior authorisation can't be accepted.
If the item is faulty, damaged, or not what you ordered, we send a prepaid label and cover the cost. For change-of-mind returns the return shipping is yours to cover.
No. Damroli does not charge restocking fees on authorised returns.
Yes — opening the box to test a device doesn't void your return, as long as everything comes back complete and undamaged. Deliberate damage, missing accessories, or heavy cosmetic wear may reduce the refund.
For hygiene reasons, in-ear headphones and earbuds can't be returned once the seal on the ear-tip packaging is broken, unless they're faulty. Software, downloadable content, activated SIM or eSIM products, personalised or engraved items, and gift cards are also non-returnable.
Once your return arrives we inspect it and email you the outcome. Approved refunds go back to the original payment method automatically — how quickly it lands depends on your bank or card issuer.
Every item we sell carries at least a 12-month manufacturer warranty against defects from the delivery date. Some brands offer longer — the product page states the exact term where it differs.
Please contact us at sales@damroli.com with your order number, a description of the fault, and a short photo or video if the problem is visible. We'll confirm whether it's handled as a return, a replacement, or a manufacturer warranty claim.
Yes. We source only from authorised distributors and brand-direct channels. Everything ships new and sealed unless a listing explicitly says open-box or refurbished.
Accidental damage, liquid damage, normal battery wear over time, cosmetic scratches, and faults caused by unauthorised repairs or non-compliant chargers fall outside the manufacturer warranty.
Yes — if you contact us at sales@damroli.com within 24 hours of your order confirmation and it hasn't shipped yet. Once it's with the carrier, cancellation isn't possible and our Return Policy takes over.
Photograph the outer box and the item before unpacking any further, then email the photos to sales@damroli.com. We'll arrange a free replacement or a refund — no need to return a damaged item at your own cost.
Check your order on arrival and tell us promptly. We'll send a prepaid label for the wrong item and get the correct one out to you as soon as the mix-up is confirmed.
Larger orders sometimes ship in more than one parcel, so check your shipping emails for a second tracking number first. If everything has been delivered and something is still missing, contact us at sales@damroli.com and we'll resolve it.
No — we operate Monday through Friday and don't process orders on public holidays. Weekend orders go out on the next business day.
Each product page lists supported models, ports, and connection standards. If your exact model isn't listed, contact us at sales@damroli.com before ordering — we'd rather check than have you send something back.
Wattage is the ceiling, not a guarantee: a 65 W charger will only deliver what your device requests. Phones typically draw 20–30 W, tablets 30–45 W, and laptops 60 W and up. A higher-wattage charger is safe for a smaller device — it simply negotiates down.
Most USB chargers we carry accept 100–240 V, so they work worldwide with a plug adapter. Mains-powered smart home devices are supplied for US voltage and outlets, and are not suitable for 220 V regions without the correct regional model.
It varies by product. Wi-Fi devices normally connect straight to your 2.4 GHz network, while Zigbee, Z-Wave, and Thread devices need a compatible hub. Any required subscription for cloud storage or advanced features is noted on the product page.
Manuals ship in the box and firmware updates come through the manufacturer's own app. If you've lost the paperwork, contact us at sales@damroli.com with the model number and we'll point you to the official download.
Checkout runs over TLS encryption on a PCI-DSS compliant payment gateway. Card details are tokenised by the processor and are never visible to or stored by us.
No. Card data is used only to authorise the transaction you requested. If you choose to save a card for faster checkout, it is held by the payment provider, not by us.
We use your details to fulfil orders, take payment, arrange delivery, and contact you about your purchase. Personal information is shared only with the service providers who make that possible — payment, shipping, analytics — or where the law requires it. See our Privacy Policy.
You can view and edit your profile and addresses from your account at any time. To request a copy of your data or have it deleted, email sales@damroli.com and we'll action it.
Tell us straight away — contact us at sales@damroli.com — and change your password. We'll review recent activity on the account and lock it down if needed.